Refund policy

At Esmanda_T Design Company, LLC, we want you to love every item you receive. If something isn’t right, we’re here to help make it right. Please read our return and refund guidelines carefully before placing your order.

Eligibility for Returns

We accept returns on unused and unworn items in their original condition and packaging. To be eligible for a return, your item must:

  • Be returned within the specified return window from the delivery date.

  • Be in the same condition that you received it, without signs of wear, damage, or alteration.

  • Include the original tags and packaging.

Non-Returnable Items

Certain products, such as personalized or custom-made items, digital products, or clearance items, may not be eligible for return. This will be clearly noted on the product page.

How to Start a Return

To begin the return process:

  1. Contact our support team with your order number and reason for the return.

  2. We’ll review your request and provide instructions for sending your item back.

  3. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

  • Approved refunds will be processed back to your original method of payment.

  • Refund processing times may vary depending on your financial institution.

  • Shipping fees (if applicable) are generally non-refundable.

Exchanges

We currently offer exchanges for defective or incorrect items only. If you received the wrong item or your order arrived damaged, please contact us immediately so we can resolve the issue quickly.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out to us within a set time frame after delivery with clear photos. We’ll replace or refund the item based on the situation.

Late or Missing Refunds

If you haven’t received your refund after it has been approved, please first check with your bank or credit card company. Processing times can vary. If you still need assistance, contact us and we’ll be happy to help.